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“I am using your book as a text for my Independent Study Degree Program in Crisis Management and Communications for my Master’s level students. It was an especially useful source of information for them. Its value extended far beyond the classroom discussions…to the various case studies they examined as part of their course requirements. It is also an ideal textbook reference for me. I expect to have continued use for this book as it was a very valuable part of my curriculum.”
William Smullen, Professor of Public Relations, S.I Newhouse School of Public Communications, Syracuse University


“(This book) is a must-have for today’s classrooms in higher education…It is filled with detailed scenarios and true best practices that make it a jewel for anyone studying crisis communications. A student in my class in Journalism and Mass Media said, ‘The material…has made understanding the crisis response procedures immensely easier to comprehend. Thank you for taking the time to translate the incredible real-life experiences you have had into this book.’ It is definitely a book you will want to read and keep close by to refer to – time and time again.”
Queenie Byars, Professor, School of Journalism and Mass Communication, The University of North Carolina at Chapel Hill
“I used Keeping Cool on the Hot Seat in my Crisis Communication course for several semesters. My students found it to be both substantive and practical.”
Terry W. Cole, Ph.D., Emeritus Professor of Communication, Appalachian State University
“I continually use your book as a required text in my crisis communications course for senior undergraduates and graduate students, and with every client I work with. It is easy to read and right on point….I appreciate its practical, down-to-earth approach.”
Michael Meath, Adjunct Professor S.I. Newhouse School of Public Communications, Syracuse University - Principal, Fallingbrook Associates, LLC - Syracuse, New York

Professors interested in considering the book as a part of their curriculum or to be added to a suggested reading list should contact Judy at professors @ to arrange for a complimentary review copy.